Delivery & Returns
Please note that the Lois Avery office will be closed from Thursday 19 July to Monday 30 July. Accordingly, all orders received during this period will be lovingly wrapped and dispatched on Tuesday 31 July, thank you.
Within the UK we charge a flat rate of £5 for first class postage with the Royal Mail, which usually takes 2-3 working days.
For ROI, Western Europe, Scandinavia, Singapore, Hong Kong, United States, Canada, Australia and New Zealand we charge between £10-£20 per order, depending upon the destination. We use a tracked Royal Mail service so delivery times can vary depending on destination, but you should allow up to 14 days for delivery.
Please note that we cannot accept any liability in respect of Import Duties and Taxes that may be levied on International Orders. Please refer to our Terms & Conditions for full details.
For all other international orders or express options, please email us on email@example.com
We really hope you love your purchase, but if you're not happy please email us within 7 days of receipt of your parcel with your order number and reason for your return. We will happily refund unworn items sent to us in their original packaging. We will respond to your email providing an address for your return, and you'll have 7 days to return the item to us. The refund will be credited to the original method of payment. Please note that we don't refund delivery charges and you'll be responsible for the cost of return postage.
We recommend that you obtain proof of postage and insurance from the postal service you use as we're not responsible for packages that fail to arrive.